Bungie, the creator of Destiny 2, has responded to allegations of false advertising and is taking steps to address the issues. The Bungie Store has always been a favorite destination for fans to find official merchandise and show their support for the games they love. However, recent complaints from unhappy customers have raised concerns about the studio's online store, especially in light of ongoing problems with Destiny 2.
Since its launch, the Bungie Store has been a hit with fans, offering a range of products that align with in-game achievements. This means players can earn special rewards, like exclusive raid jackets or custom pins, by completing specific challenges within the game, such as being the first to beat a new raid or dungeon.
Players like Lonecard19, however, have discovered that the items showcased in pictures can sometimes be deceiving. In a post on the official Destiny subreddit, Lonecard19 shared their disappointment with a Trials of Osiris-themed sweatshirt purchased from the Bungie Store, as it did not resemble the images displayed on the storefront. Instead of having patterned sleeves in the Trials-specific golden hue, the received product only featured symbols from the Destiny 2 game mode with no additional decorations. In response, Bungie, through their official Destiny2Team Reddit account, commented that they are reaching out to affected customers to offer full refunds and discount codes for future purchases.
The comment also mentions that all items and related advertising material will be updated to accurately represent the final product on the storefront. While some players expressed relief that these discrepancies are being swiftly addressed, they also noted that the Bungie Store has been plagued with similar issues for years in some cases. Additionally, some players have accused Bungie's customer support of being ineffective, often providing unhelpful responses or remaining unresponsive altogether. As Bungie focuses on developing Marathon alongside Destiny 2, there may still be concerns among fans regarding the reliability of the storefront.
Nevertheless, Bungie's prompt acknowledgment and subsequent implementation of corrective measures exemplify their commitment to upholding transparency with their devoted fanbase. With the imminent release of a substantial mid-Season 21 patch for Destiny 2 and the highly anticipated Solstice of Heroes event, players can anticipate a brighter trajectory for the game they have grown to adore. Presently, Destiny 2 can be enjoyed on various platforms, including PC, PS4, PS5, Xbox One, and Xbox Series X/S.