Nick Viall Slams Air Canada for Alleged Discrimination Against Pregnant Passengers
Nick Viall slams Air Canada, accusing the airline of mistreating his pregnant fiancee, Natalie Joy His scathing critique sheds light on alleged poor treatment towards pregnant women
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Nick Viall did not mince words in a rant about how Air Canada allegedly treated him and his pregnant fiancée, Natalie Joy.
On the November 8 episode of his podcast "The Viall Files," the former Bachelor star, aged 43, claimed that Air Canada has a strong dislike for pregnant women. He also suggested that the airline may simply despise people in general. His fiancee, Joy, who is 25 years old, shared her own perspective, stating that their encounter with the airline was the most distressing moment of her pregnancy. According to her, after attending Alex Cooper's "Call Her Daddy" podcast tour in Toronto as special guests, she and Viall arrived at the airport ahead of time to arrange for their new puppy, Steve, to join them on their flight back to L.A.
Viall mentioned that he and Joy always make an effort to approach the counter with smiles; however, he believed that the woman working behind the counter that day was actively seeking a reason to deny them boarding.
Despite being prepared for the scheduled 10:30 a.m. departure, the woman informed them that they could not board the flight as they had failed to check in 90 minutes before takeoff. Viall clarified that their physical presence was not the issue, but rather their failure to check in online ahead of time. The worker then informed them about the next available flight to L.A., which was scheduled for 7:10 that night.
The airline’s website, referred to by a manager, stated that passengers who failed to check-in 90 minutes ahead of time could "likely" miss their flight. Viall expressed his interpretation of "likely" as giving the option to refuse them. He added that the airline practically dismissed them and shared a video of a lady behind the counter, mocking passengers and not doing any work.
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In addition to the supposedly disastrous experience, the couple discovered that their initial flight was unexpectedly delayed. "Despite the fact that we arrived just six minutes late, they refused to let us board, and to make matters worse, the flight ended up being delayed by 20 minutes," Viall vented in frustration. Eventually, the pair managed to catch an earlier flight, although they had to endure a five-hour wait at the airport instead of 13.
Viall claimed that every Air Canada employee actively avoids assisting passengers. "They have no desire to help you. In fact, it seems they take pleasure in not providing any help," he alleged.
The situation brought Joy to tears. "What really frustrated me," she explained while sobbing, "is that throughout this process, no one said, 'I'm so sorry. I understand how frustrating this must be.'"
Viall concluded the conversation by stating, "The individuals who are employed by Air Canada are those who derive pleasure from ruining people's days."
Air Canada responded to Viall's criticism on X (formerly Twitter) earlier this month. In their response tweet, they expressed their apologies and requested him to provide more details via DM so that they could investigate the matter.
Viall, however, dismissed their offer, stating that it was too late for them to rectify the situation. He further explained that an employee at counter 12-5 in the business class line had been unhelpful towards his pregnant fiancée's need to catch the flight. Viall concluded by stating his intention to share their negative experience to help others avoid a similar ordeal with the airline.
We has reached out to Air Canada for comment.
