Summary
Emily's departure from Friends was due to her lack of chemistry and comedic compatibility with Ross, according to director James Burrows.
Helen Baxendale, who portrayed Emily, almost faced replacement due to being perceived as "pleasant, yet lacking comedic talent."
According to Burrows, David Schwimmer's interactions with Baxendale were likened to "clapping with one hand."
According to James Burrows, a longtime director of Friends, Emily's sudden exit from the show was explained in his memoir Directed by James Burrows. Burrows mentioned that there was almost a recast for the role of Emily because the actor, Helen Baxendale, was considered nice but not particularly funny. He stated that Baxendale didn't mesh well with the rest of the cast and lacked chemistry with David Schwimmer, who played Ross. Burrows described Schwimmer's performance with Baxendale as "clapping with one hand," as he believed that any love interest for Ross needed to be as comedic as Rachel.
She was pleasant, but lacked humor. Schwimmer had no comedic counterpart. It felt incomplete, like applauding with only one hand. In sitcoms and romantic comedies, the presence of humor is equally important as the chemistry between characters. We soon realized that any potential new girlfriend for Ross had to possess comedic brilliance on par with Rachel.
Often, recasting is not an option due to tight shooting schedules or logistical constraints. Laughter-inducing abilities are essential. Occasionally, when starting a storyline, things don't fall into place, and that necessitates parting ways with an actor. If it's a minor role, their exit is swift. However, if a strong chemistry is present, the writers strive to find a solution to retain the actor's presence.
Emily's Time on Friends Explained
Despite Emily's sudden departure from the series, Baxendale's time on Friends surpassed that of any of Ross' long-term love interests, with the exception of Rachel. Among his other significant romantic partners, Charlie had the second-longest run with eight episodes, followed by Julie and Mona, who both appeared in seven episodes. However, Emily's presence in 14 episodes falls short when compared to Phoebe's husband, Mike, who was featured in 16 episodes after marrying into the friend group.
Nevertheless, out of those 14 episodes, only 10 required Baxendale and Schwimmer to display romantic chemistry. These episodes spanned from the moment they met, when Ross accompanied Rachel's boss' niece to the opera on her behalf in season 4 episode 14, to the disastrous climax of their wedding in season 4 episode 24. While Emily appeared onscreen in three episodes of season 5 and through a voiceover in one additional episode, these episodes mainly focused on tying up loose ends from their relationship and exploring the animosity in their short-lived marriage.
It is unknown whether Emily departed from Friends because of her connection with Ross or due to the typical duration of guest stars. Nonetheless, Burrows' quote sheds light on the behind-the-scenes events that brought the Ross-Emily relationship to fruition. While her departure may have been sudden, she did leave behind one of the show's most enduring relationships - Chandler and Monica - who had their first romantic encounter in London during Ross' wedding.