Major IT Outage Strikes McDonald’s Locations Across Australia, Asia, and Europe

McDonald’s is currently experiencing a system failure in Australia, Japan, Hong Kong, and the United Kingdom, leading to the temporary closure of many stores and suspension of online ordering.

In a statement on Friday, McDonald’s Japan announced that numerous stores in the country have suspended operations due to the system failure. It was reported earlier that there is an ongoing issue with the system.

McDonald’s stores across Australia experienced a significant outage on Friday, causing issues for customers trying to make orders, according to CNN affiliate 9 News.

A spokesperson for McDonald’s Australia informed CNN that they are aware of the technology outage affecting their restaurants nationwide and are actively working to fix the problem.

McDonald’s Hong Kong posted on Facebook that the mobile ordering and self-ordering kiosks are currently not working due to a computer system failure. Customers are advised to place their orders directly at the restaurant counter.

In the UK, Maria Avram, an employee at a McDonald’s store in London, informed CNN that there was a system outage between 6 a.m. and 7 a.m. local time (2 a.m. and 3 a.m. ET). During this time, staff had to take orders in person and communicate with kitchen staff on what to prepare.

CNN has contacted McDonald’s for comment.

This is a developing story and will be updated.

Editor's P/S:

The widespread system failure affecting McDonald's stores globally has caused significant disruption for customers and employees alike. The temporary closure of stores and suspension of online ordering have left many frustrated and inconvenienced. It is concerning that such a large and well-established company can experience such a major technical issue, raising questions about the robustness of their systems.

It is important for McDonald's to address this issue quickly and effectively to minimize the impact on its customers and maintain its reputation. The company should provide regular updates on the progress of the repairs and ensure that all affected stores are fully operational as soon as possible. Additionally, McDonald's should consider implementing measures to prevent similar outages in the future, such as investing in more robust technology and implementing comprehensive backup systems.