Summary
Jack in the Box's mascot, Jack Box, stands out among fast-food chain mascots with his own identity, personality, and position as the "CEO" of the franchise.
The Jack Box character was temporarily discontinued in the 1980s, but made a comeback in the 1990s. In 2009, Jack Box became part of a notable social media campaign that showcased the brand's efforts to modernize and emphasized the significance of social media in preserving the mascot's enduring presence.
The Jack in the Box mascot is one of the standout mascots among fast-food chain restaurants. Founded by Robert O. Peterson in San Diego, California on February 21st, 1951, Jack in the Box has grown into a major business with over 2200 locations along the West Coast of the United States. While it offers popular food items such as hamburgers, tacos, and chicken tenders, the restaurant chain is best known for its iconic Jack Box mascot. The mascot was created when the first Jack in the Box opened in 1951 and has since become inseparable from the brand itself.
Unlike other fast-food mascots like McDonald's Ronald McDonald and Burger King's Burger King, who serve as fun, entertaining images for their respective brands, Jack Box goes a step further. He is a fully developed character with his own identity, quirks, and even a role within the Jack in the Box company. Jack Box is more than just a mascot; he is an entity that adds an extra level of personality and uniqueness seldom seen in the fast-food franchise industry.
The Jack In The Box Mascot Is The Fast Food Chain's "CEO"
The original Jack Box, created in 1951, was initially portrayed as a typical clown emerging from a box to entice hungry drivers to stop and grab a quick bite at Jack in the Box. However, his image has undergone a complete transformation. He now presents himself as a no-nonsense businessman, dressed in a suit and tie, with a distinctive appearance consisting of a large spherical white head adorned with blue dot eyes, a cone-shaped nose, a red smile, and a yellow clown cap. This suit is not just for show, as he is referred to as the "CEO" of the Jack in the Box franchise.
Jack Box exudes a congenial yet shrewd demeanor, utilizing his humor to successfully promote new food offerings at Jack in the Box. Accompanying his persona is a "biography" that outlines his background. According to this account, he was born on May 16 on a Colorado cattle ranch. He later relocated to southern California, where he met his wife Cricket, and together they have three children: Jack Jr., Jane, and Jake. Jack Box is a graduate of Ball State University and is proficient in English, Spanish, and Chinese. Claiming a height of 6'8" and a weight of 195 pounds, these details are listed on his driver's license. In a Virtual Vote poll held in 1996, he even ran for president, surpassing Bill Clinton.
Jack Box Was Discontinued in 1980 (But Brough Back In The '90s)
Despite its strong association with the Jack in the Box brand, the Jack Box mascot was briefly discontinued in the 1980s due to concerns that the clown image was too childish. In an effort to establish a more mature image for the fast-food franchise, a commercial was released showing the Jack Box clown head being blown up. The company even attempted to change its name to Monterey Jack's, but this change was not well-received, and the franchise eventually returned to its original name. However, a major setback occurred in 1993 when Jack in the Box experienced an E. coli outbreak, leading to lawsuits and negative publicity that severely impacted its profits and reputation. To salvage the business, executives launched a series of advertising campaigns focusing on food safety. These campaigns successfully revived the Jack Box mascot, transforming it into the iconic business suit-wearing character known and cherished today.
One of the initial and immensely popular commercials ever produced featured an advertisement where Jack Box explosively demolishes a boardroom filled with directors, seemingly seeking revenge for their actions in the 1980s commercial. Several individuals criticized this ad, claiming it was in poor taste and insensitive to the increasing violence and acts of terrorism prevailing in the 1990s. However, the company executives staunchly defended the commercial, asserting that it not only aimed to be exaggerated and comical but also symbolized the demise of the scandal-ridden and health crisis-stricken Jack in the Box, while introducing a new and resilient Jack in the Box that is here to stay.
Jack Box Was Involved In A Memorable Social Media Campaign
In a Super Bowl ad from 2009, Jack Box, the iconic character of Jack in the Box, faces a dramatic accident. He is hit by a bus, resulting in a severe crack in his well-known ping pong head. Responding swiftly, an ambulance rushes to his aid. What sets this ad apart is not only its status as part 1 of a 4-part ad campaign, which showcases Jack's journey to the hospital and his efforts to prevent his company's name from being changed to Phil in the Box, but also the inclusion of a closing link, HangInThereJack.com. This creative choice is significant because it urges viewers to visit a website and show their support for Jack and his brand.
The company aimed to announce its plans to replace the outdated Jack in the Box logo with a more modern version and to revamp the Jack in the Box website. In successfully achieving these objectives, what stood out was the significant role social media played during this campaign, which was uncommon at the time in 2009. Approximately 67,000 individuals subscribed to the HangInThereJack.com website to stay updated on Jack's condition at the hospital. This not only demonstrated the ad campaign's success but also highlighted the immense influence social media would have in preserving the legacy of the Jack in the Box mascot.