Actor Marlon Wayans Takes On United Airlines: Exposes True Customer Service

Marlon Wayans at the ‘Air’ film premiere Stewart Cook/Shutterstock

Marlon Wayans finds himself embroiled in a serious altercation with United Airlines over their two-bag policy. The popular comedian and Scary Movie actor was reportedly accused of disturbing the peace at Denver airport, according to the Associated Press. In response, Wayans took to Instagram to explain his version of events.

Wayans’ recent trip with United Airlines turned into a dramatic confrontation when he attempted to consolidate his three bags into two, as per the airline’s policy. Sharing his experience on Instagram, the Air actor recounted how he was contacted by United Airlines customer service or corporate and expressed his disappointment with their lack of customer care. Despite being willing to replay the video of the incident to prove his point, Wayans felt that the airline failed to prioritize their customers.

"I can replay the video with sound to prove that I was wrongly targeted. Despite the corporate's defense of their two-bag policy, I managed to turn my three bags into two. However, I was informed that there was no space on the flight for extra bags. It's interesting to note that other passengers before and after me were allowed to carry two or even three bags. I urge you to watch the video and see for yourself." The White Chicks actor added a callout to the airline, demanding that the issue be resolved.

The statement released by United Airlines on Monday did not mention Wayans by name, but acknowledged an incident that took place at the airport on Friday.

A customer in Denver on Friday was informed that he would need to gate-check his bag. However, the customer pushed past a United employee at the jet bridge and attempted to board the plane. Eventually, the customer did not fly with United to his destination. Later on, Wayans expressed his appreciation for Delta Airlines and thanked the gate attendants through a video. He also shared that the delay caused him to lose money and time with his fans, resulting in the cancellation of his shows in Kansas City.

"Appreciating the kind treatment received from @delta today, it helped erase the unpleasant experience with @united. As they say, 'only people make the difference.' @americanair also deserves a shoutout for their accommodating service. However, the corporate call I received from @united was insensitive and unaccommodating. Customer service should prioritize easing and respecting their customers, instead of protecting employees who abuse their authority. You inconvenienced me, caused me financial loss, and left my fans hanging. You owe us all. On a lighter note, I might just turn this drama into a comedy special."

For his upcoming comedy special, Kevin Hart announced the title will be F. U. F*@! United. He expressed gratitude to those who have contributed jokes, episodes and sketches, and emphasized the power of creativity in fighting against mistreatment. Despite attempts to reach out to the airline's CEO and send letters, other airlines have been more willing to address the situation at hand. Nonetheless, Hart plans to have fun trolling until the issue is resolved.